Repairs

The repair system records job details on the computer including

• the customers name and address ( which is added to the customer database)
• description of the item ( including case number and model number for watches)
• details of the work to be done ( which can be be selected from an existing pricelist)
• who,when where job sent to

The advantages of using the repair tracking system are

• a professional looking printed document is given to the customer
• staff can see whether a job is finished without having to look for the packet
• a repair history for a customer and/or item is created
• performance of repairers can be analysed
• jobs promised for a date can be checked

You can make a price book for common repairs

prompts can be added for staff to suggest additional work

If you use outside repairers then the outwork docket system keeps tabs on which jobs are sent where and when. And the Repairers Invoice entry logs them back into store again.

automated SMS text messages can be sent to the customers mobile phone